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Shields77
Participant
Apr 30, 2021 12:12 PM UTC
Answered

File downloaded from Adobe stock which was originally fine now corrupt

Hi, 

      I downloaded a set of world flags vector images from adobe stock, used some to produce the start of a project which was then put on hold and I went to open the images in Illustrator last week and they are now corrupt.  I re-downloaded them and before the file opens up, a message appears advising "Illustrator now honors 9-slice scaling of symbols.  Any scaling done on symbol instances with 9-slice scaling option in the legacy version will look different now.  Do you want to retain the 9-slice scaling option for symbols?"  Yes/No.  When I click either yes or no, the file is still corrupt. The Adobe stock file number is: 260946350 and the original artist's name is butenkow. 

 

Can anyone shed any light as to how the file is now missing paths etc, I previously spent a lot of hours on the project and to redo the work will cause a great delay in my deadline.  I've tried to get answers from Adobe support but no one has managed to work out the problem so far. Any suggestions would be appreciated.

Thanks in advance

Del

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Monika Gause
Monika GauseCorrect answer
Community Expert
May 1, 2021 8:44 AM UTC

Hi Del,

 

 it's been caused by the GPU acceleration. If you select View > Preview on CPU, it's gone, thankfully.

 

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4 replies

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
Apr 30, 2021 3:34 PM UTC

Can you please show us the layers panel with one of them selected?

And also the appearance panel?

 

The file is either very old or has been saved to an old version (which is often required by stock services).

This looks like the symbols have been applied as artwork to 3D objects.

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    Shields77Author
    Participant
    Apr 30, 2021 10:21 PM UTC

    Hi Monika, 

                       I thought I had sent you a reply earlier with a link but it's not showing up in my thread so I thought I'd resend it in case something happened (it's been a long day) please find attached the dropbox link to the file.  I really appreciate you have a look at this.

     

    [REMOVED BY MODERATOR] -moderator says share in private message.

     

    Kindest regards

    Del

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    Monika Gause
    Community Expert
    Monika GauseCommunity ExpertCorrect answer
    Community Expert
    May 1, 2021 8:44 AM UTC

    Hi Del,

     

     it's been caused by the GPU acceleration. If you select View > Preview on CPU, it's gone, thankfully.

     

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