Skip to main content
Participant
May 28, 2019
解決済み

File listed as Ai, but it's images and not true vector

  • May 28, 2019
  • 返信数 1.
  • 407 ビュー

I just used a stock image credit for an Ai file, and the main element on the stock image is NOT vector, but an image. I was under the impression that this was against the selling guidelines with Adobe? File is linked below. The fan background of the file is an image. Completely misrepresented if you ask me. How do I report it and get my credit back? The file is rendered useless to me, as I need to change the colors drastically to serve its purpose within Illustrator. Thanks! 

An Art Deco Wedding Card with a Gold-patterned Background. - Buy this stock vector and explore similar vectors at Adobe …

このトピックへの返信は締め切られました。
解決に役立った回答 jacquelingphoto2017

Hi RADest,

On the menu bar at the bottom of your account page you will see, "Learn and support". Click on it and scroll to the bottom of the new page to a menu bar with "Contact Us". You may select the method of contact you wish to use there.

Please note: If you do not see "Learn and support, you should see "Contact us".

Best wishes

JG

返信数 1

jacquelingphoto2017
Community Expert
Community Expert
May 29, 2019

Hi RADest,

On the menu bar at the bottom of your account page you will see, "Learn and support". Click on it and scroll to the bottom of the new page to a menu bar with "Contact Us". You may select the method of contact you wish to use there.

Please note: If you do not see "Learn and support, you should see "Contact us".

Best wishes

JG

Participant
May 30, 2019

Thank you - Adobe already credited back. Unfortunate that this happens. I hope the portfolio isn't littered with files that are against the guideline for Stock.