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Sheena Kaul
Sheena KaulCorrect answer
Legend
Mar 31, 2017 5:16 PM UTC

Dear Adobe

it has now been days where you have my money, and I don't have a useable image. PLEASE REFUND IMMEDIATELY so I can take action and use a different source.

Regards


Hi Megan,

Thanks for reporting this video to us as we found the same issue in the video as you reported and we are contacting the contributor about the same.

I apologize for the experience and to help you serve better, I have added 2 free video credits in your account which you can use for your search on Adobe Stock site.

Let me know if there is anything else that I can help you with.

Regards,

Sheena

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10 replies

Sheena Kaul
Sheena Kaul
Legend
Mar 28, 2017 3:16 PM UTC

Hi Megan,

I apologize for the trouble.

Can you help me with the file number so that we can check and assist you better?

Regards,

Sheena

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tahidale
tahidaleAuthor
Participating Frequently
Mar 28, 2017 3:24 PM UTC

#118101310

There seems to be a different version online that actually runs for its

intended duration.

Cheers

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