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judyhicks
Participant
January 10, 2019
Answered

Files won't open in illustrator

  • January 10, 2019
  • 1 reply
  • 934 views

Hello,

these files won't open:

AdobeStock_224275561.ai

AdobeStock_212530522.ai

Pls advise.

Judy Hicks

[e-mail deleted for security reasons]

    This topic has been closed for replies.
    Correct answer twaritar3263062

    thanks for your quick reply. None of the opening actions work. See attached screenshot for error message I receive. I have tried:

    • double-clicking
    • opening from within Illustrator ("Open...")
    • right-clicking on the file and choosing "Open  with..."

    maybe you can save it as something else for me?


    Judy,

    We were also unable to open these files due to an error. Hence, I have added 2 image licenses to your account so that you can use it against different images.

    Hope this helps!

    Feel free to update this thread if you have any additional questions.

    Regards,

    Twarita

    1 reply

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 10, 2019

    What program did you use (wanted you use) to open the files?

    ABAMBO | Hard- and Software Engineer | Photographer
    J
    judyhicksAuthor
    Participant
    January 10, 2019

    Oh, sorry. Adobe Illustrator CC2018.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 10, 2019

    Download it to your computer to the download area and you can open it like a good old Adobe Illustrator file:

    I experienced problems when I used the integrated "Open in" function:

    The result was this:

    ABAMBO | Hard- and Software Engineer | Photographer
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