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simonei89359772
Participant
Nov 2, 2018 3:36 PM UTC
Answered

Find the original file for download

I downloaded a preview of an image to make drafts, now I can not find the original image to buy it in high definition, how can I do?

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WendellaBee
WendellaBeeCorrect answer
Inspiring
Nov 6, 2018 6:53 PM UTC

Hello S.I.,

If you are unable to find the file, searching by the asset ID then it was likely removed from the Adobe Stock site. You'll need to find a different asset.

EBQ

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4 replies

simonei89359772Author
Participant
Nov 3, 2018 10:34 AM UTC

I had tried with the number in full and did not find it, then I identified it by reporting only the central part of the code

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WendellaBee
WendellaBeeCorrect answer
Inspiring
Nov 6, 2018 6:53 PM UTC

Hello S.I.,

If you are unable to find the file, searching by the asset ID then it was likely removed from the Adobe Stock site. You'll need to find a different asset.

EBQ

Translate
Anonymous
Nov 2, 2018 7:45 PM UTC

Have you tried searching for the unique serial no? this will be in the file name of the preview download.

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simonei89359772Author
Participant
Nov 3, 2018 10:36 AM UTC

I had tried with the number in full and did not find it, then I identified it by reporting only the central part of the code

Translate
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