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Marta29522880ervy
Participant
April 21, 2023
Answered

Forgot to cancel free trial

  • April 21, 2023
  • 2 replies
  • 1229 views

I unfortunately forgot to cancel my 7-day free trial and now I'm signed up to the yearly subscription with monthly pay. Also I have received a message "Your payment is due".


I didn't intend to sign up for the yearly subscription to "Adobe Stock" and "Creative Cloud" as well as I have not used the product since the subscription.

 

I'm currently not in a financial position to pay so I really hope to get both of my subscriptions cancelled with no fees.

P.S. Added screenshots.

 


Sincerely

Marta

 

This topic has been closed for replies.
Correct answer WendellaBee

Community members would not be able to assist you with your cancellation. You can search this community for "cancel" and find how to contact customer care for assistance. 

2 replies

M
Mihaela Dalar33256882w9ey
Participant
October 30, 2023

Hello, Marta, I m in the same situation. Did you find any solutions to share, please? 

 

Thank you so much!

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 31, 2023

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    April 21, 2023

    Community members would not be able to assist you with your cancellation. You can search this community for "cancel" and find how to contact customer care for assistance. 

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