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jochenw71221974
Participant
Nov 8, 2018 6:41 AM UTC
Answered

Fotolia: Issues with transferred Credits

Hello,

A couple of days ago I transferred my fotolia account to Adobe Stock. My library has been successfully transferred but I am missing my credits. There were around 25 Credits left in my fotolia account but now the balance of my adobe stock holds only 5.

I've been trying to get in touch with Adobe/Fotolia via the phone number which was released in the newsletter (which said there were big issues with the transfer). Unfortunately, I was unable to speak to a person since they seem terribly busy.

Thank you very much in advance,

Jochen

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    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    Nov 8, 2018 7:19 AM UTC

    Hi Jochen

    The conversion ratio is 5 Fotolio credits to 1 Adobe Stock credit, so your 25 Fotolio credits were converted to 5 Adobe Stock credits.

    Kind regards

    Bev

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    5 replies

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    Nov 8, 2018 7:19 AM UTC

    Hi Jochen

    The conversion ratio is 5 Fotolio credits to 1 Adobe Stock credit, so your 25 Fotolio credits were converted to 5 Adobe Stock credits.

    Kind regards

    Bev

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    jochenw71221974Author
    Participant
    Nov 8, 2018 8:42 AM UTC

    Thank you very much for your quick response, Bev.

    Helped me a lot!

    Best

    Jochen

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    Beverley Gray
    Beverley Gray
    Inspiring
    Nov 8, 2018 9:09 AM UTC

    You're welcome Jochen!

    Regards

    Bev

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