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J
jochenw71221974
Participant
November 8, 2018
Answered

Fotolia: Issues with transferred Credits

  • November 8, 2018
  • 1 reply
  • 593 views

Hello,

A couple of days ago I transferred my fotolia account to Adobe Stock. My library has been successfully transferred but I am missing my credits. There were around 25 Credits left in my fotolia account but now the balance of my adobe stock holds only 5.

I've been trying to get in touch with Adobe/Fotolia via the phone number which was released in the newsletter (which said there were big issues with the transfer). Unfortunately, I was unable to speak to a person since they seem terribly busy.

Thank you very much in advance,

Jochen

    This topic has been closed for replies.
    Correct answer Beverley Gray

    Hi Jochen

    The conversion ratio is 5 Fotolio credits to 1 Adobe Stock credit, so your 25 Fotolio credits were converted to 5 Adobe Stock credits.

    Kind regards

    Bev

    1 reply

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    November 8, 2018

    Hi Jochen

    The conversion ratio is 5 Fotolio credits to 1 Adobe Stock credit, so your 25 Fotolio credits were converted to 5 Adobe Stock credits.

    Kind regards

    Bev

    J
    jochenw71221974Author
    Participant
    November 8, 2018

    Thank you very much for your quick response, Bev.

    Helped me a lot!

    Best

    Jochen

    Beverley Gray
    Beverley Gray
    Inspiring
    November 8, 2018

    You're welcome Jochen!

    Regards

    Bev

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