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D
defaultnzdrg69bkwgx
Participant
September 10, 2024
Question

FRAUD - Charged for a 30 day Adobe Stock trial and now told I need to pay over $300 to cancel

  • September 10, 2024
  • 2 replies
  • 349 views

Adobe support, YOU BETTER #$#$#@$% contact me immediately, I am beyond pissed. Why was I charged for a 30 day free trial to Adobe stock, and why does this same topic appear a million times on your boards?

 

I signed up for a free trial and downloaded no more than 3 assets to TRY OUT, as per the free trial. Never touched Adobe Stock after that first trial day. Now, not only was I fraudunlantly charged as a result of what must be intentionally misleading links, my account also says that I need to pay over $300 to cancel. 

 

This is unreal and absolutely unacceptable. You don't even have a customer support line to contact - simply BS FAQ pages. 

 

I'm charging back my credit card and most likely pulling all of my Adobe services. 

This topic has been closed for replies.

2 replies

M
MICHAEL30828529u9rf
Participant
September 10, 2024

I want you to know I will be telling EVERYONE I KNOW, to never use this service. I tried it, got one image and then find to cancel I have to pay $135 or something like that. So in all, one image, CLOSE TO $200. WHAT A RACKET AND A SUPPOSED REPUTABLE COMPANY!!!

L
Liza5C0C
Participating Frequently
September 10, 2024

Hi @MICHAEL30828529u9rf - Based on what i'm seeing, it appears thats you subscribed to a trial plan in June and forgot to cancel it on time, thats why you've been charged.  Please contact customer care, https://helpx.adobe.com/contact.html and explain that you have not used any of the paid quota of your subscription. 

L
Liza5C0C
Participating Frequently
September 10, 2024

Hello @defaultnzdrg69bkwgx, on August 14th, you subscirbed to a 25 standard assets or 3 videos a month non-trial plan with annual commitment. It wasn't a free trial plan. Since the plan wasn't canceled withing first 14 days, there is a charge for canceling it now, as this is an annual commitment plan. 

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with the cancellation. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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