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asfandyar
Participant
December 22, 2018
Answered

Fraudulent Charges - Outrageous Termination Fee

  • December 22, 2018
  • 4 replies
  • 1763 views

I've been trying to cancel the subscription. Extremely difficult to contact Adobe is right. A forum? Really? And other means of contact are nothing but broken links. To top it all off now in order to cancel I have to pay a whopper of a fee (178,45 € cancellation payment). This is a trap for consumers with free trials being the bait. I didn't even use the last month offer. Its useless to me. Nowhere did i see any mention of a cancellation fee. Adobe Stock is a complete scam. I want out. I want my plan canceled, my account deleted and I want the cancellation fee waived. Adobe should be ashamed. Ridiculous!

This is the worst customer service experience. Shame on your deceptive trial offer and poor customer service.

Resolve this issue as soon as possible.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Asfandyar,

    Sorry to hear that you are facing issues with Adobe Stock services.

    When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation.

    For more information, you may also refer to Adobe Subscription and Cancellation Terms | Adobe

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 25 Oct 2018. Please check your private message for more details.

    Regards,

    Twarita

    4 replies

    J
    jeanmarcg
    Participant
    July 23, 2020

    Yes I am too so disappointed about Adobe, that they came to this misleading practice of "cancellation" fee.

    I tried Acrobat Pro at an already relatively high price of $14.99/month and they charged me $34.69 for canceling after 1 month. I don't recall at all seeing any "fine print" but in any case. no company that treats their customer with respect does that anymore. I will have to go back to the 80s... I spent thousands with Adobe in the past and regret it now. What happened to you Adobe? Please fix that.

      duartel25667864
      duartel25667864
      Participant
      April 10, 2019

      It's a complete SCAM! I fell in a similar situation.


      Got a Voucher code from a Hard Drive provider (Lacie) for free 6 month, and after 1 month I was charged for it without even knowing I had enrolled in a 1 year contract.....

      Now that I want to cancel all this they want to charge me 50% of the year.... around 370eur.... Adobe you should make customers happy not rip them off!

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        April 10, 2019

        Please show me the advert or the announcement of LaCie. Conditions on such actions are normally very clear.

        BTW: If the voucher was in connection with LaCie and they promised you 6 month free, contact LaCie Customer Service for a refund.

        ABAMBO | Hard- and Software Engineer | Photographer
        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        December 24, 2018

        I'm sorry, but the cancellation conditions are clearly something you will need to read. And it is clearly part of them when you take a one year subscription. For promising to keep the subscription for a whole year, you get a special price. That special price however engages you to pay 50% of the remaining charge if you want to cancel early.

        ABAMBO | Hard- and Software Engineer | Photographer
        twaritar3263062
        twaritar3263062Correct answer
        Participating Frequently
        December 24, 2018

        Hi Asfandyar,

        Sorry to hear that you are facing issues with Adobe Stock services.

        When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation.

        For more information, you may also refer to Adobe Subscription and Cancellation Terms | Adobe

        I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 25 Oct 2018. Please check your private message for more details.

        Regards,

        Twarita

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