Free 30 days evaluation

Question

Hi, my client has just made an Adobe Stock 10 image account, with 30 days of free evaluation before charging. 
And she passed me the login and password to download the images, but when I tried to do that, Adobe asked me for her credit card info again, even though she had already signed the plan from her computer. 
Is it standard, to give the credit card again from another computer, or maybe something went wrong? 
 
Thank you, 
Carla

WendellaBee · Answer

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded