Free Downloads from Stock?

Question

Silly, naive me - I thought "free" meant "free." I only this year relented to try Premiere Pro and After Effects after years of being a die-hard Final Cut Pro/Motion gal (the one-time buy purchasing  plan is certainly more appealing than the monthly fee until you die). I decided the Creative Cloud made more sense, since I was interested in the design programs, too. Adobe offered me the "free" downloads" from their stock service, and I stupidly bit and grabbed a few images. I thought I canceled before any further monthly fees were incurred. Today I noticed the first of what is apparently a year's worth of monthly fees - I tried to cancel again, but of course, there's a hefty cancellation fee if I want to cancel today. I feel like such a sucker. And stupid me - I actually thought Adobe was an ethical, straight-shooting company. No matter how much I like Creative Cloud, this will definitely be my first and only year of membership.

kglad · Accepted Answer

contact adobe support and explain your mistake. let us know the results.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Nancy OShea · Answer

When you give your payment card details, it's important to know exactly what TERMS you are agreeing to.

If I recall, Adobe Stock gives you 1 month free trial + 14 days grace period to cancel without penalty. That should be sufficient time to evaluate their service.

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

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