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Digieve
Participant
January 9, 2023
Answered

Free images second month in a row without any plan

  • January 9, 2023
  • 2 replies
  • 168 views

Good morning,
I got a free promo of 25 stock images last month from which I used only 3. I am not on any paid plan, I resigned 2 months ago - I don't need any subscription for now. 
This month looks like I was given another 25 free photos (currently I can see 47 points from the plan on my account) - it surprised me. 
Of course, I resigned from any stock service (paid and free) as was suggested in the terms of account usage and it is confirmed on my account status. I'd like to know if those 47 points I got available right now are some kind of next promotion or a bug as I don't want to be accidentally charged for something I did not sign for.
Thank you!

This topic has been closed for replies.
Correct answer WendellaBee

Hi @Digieve,

I've confirmed that you canceled and that the quota was supposed to cancel on the 7th of January. For some reason the expiration date has been extended to the 7th of February. I'm not sure why that is and will look into it. In the meantime enjoy the quota you have until it expires.

2 replies

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
January 9, 2023

Hi @Digieve,

I've confirmed that you canceled and that the quota was supposed to cancel on the 7th of January. For some reason the expiration date has been extended to the 7th of February. I'm not sure why that is and will look into it. In the meantime enjoy the quota you have until it expires.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 9, 2023

To check the plans you have, go to https://account.adobe.com/plans. If you see there a stock plan, you have an active plan and you need to cancel it. If you cannot self cancel, or you get asked to pay an early termination fee, contact Adobe Customer Care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
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