free trial

Forum|Forum|1 year ago
June 26, 2024
2 replies
362 views

adobe is a scam, be aware. Few months ago i started a free trial and cancelled it TWO DAYS before the last free trial date. Turns out, SOMEHOW, adobe magically made me a subscriber of adope stock WITHOUT MY KNOWLEDGE and withdrew money for it maybe for 3-4 months. And NOW they demand AN ABSURD amount of cancellation fee even though i cancelled it before the free trial ended. I've been scammed lots of money just because of this and cannot even get it back because they have a robot with zero knowledge and this thing doesn't understand anything. Good job adobe.

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Freddo72

Participant

This happened to me too! I did not recieve a confirmation email. I did cancel the trial period before it ended! What can I do now?

Abambo

Community Expert

This happened to me too! I did not recieve a confirmation email. I did cancel the trial period before it ended! What can I do now?

By @Freddo72

Contact Adobe customer care. If you did not use the service you will have good chance that customer service cancels for you witout the early termination fee. You may also get a refund. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Community Expert

It's not a scam. You should have received an email acknowledging your cancelation. If you had contacted them immediately upon noticing the first credit card charge, you most likely would have gotten that charge reversed, if you had the evidence that you had actualky cancelled the trial. Now after 3-4 months, your ability to negotiate a refund has probably drastically diminished. When you use the chat box, type Agent to reach a live person,

Jill C., Forum Volunteer

D

Derin374155914mbyAuthor

Participant

Yeah sure community expert jill c i did those things, nothing back. The only way i finnaly resolved the problem was by contacting my own bank filing a report. Just because they're decorating this with lots of underneath policies and tricks doesn't mean it isn't unethical. Sure, not illegal, but not ethical either. Big words won't change the truth.

Abambo

Community Expert

I too had a test subscription. With the subscription, I got an e-mail recalling all the conditions and what to pay when. With my cancellation I got acancellation e-mail confirming the cancellation. As this is done automatically, I doubt that there are exceptions to this.

ABAMBO | Hard- and Software Engineer | Photographer

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