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consultorionazar
Participant
May 9, 2018
Answered

Free trial - Cancel risk-free within the first month in Adobe Stock

  • May 9, 2018
  • 1 reply
  • 4655 views

What happens if I don't need the license anymore and I cancel it before the first month ends? How much will you charge me if I do so?
I want to try the annual plan of 40 standard assets a month.

    Correct answer twaritar3263062

    Hi Shana,

    If you cancel your Adobe Stock subscription during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded.

    Also, if you are downloading the images prior to cancelling, the images will always remain in your license history.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062
    Participating Frequently
    May 9, 2018

    Hi Consultorio,

    Thanks for reaching out to the Stock team. If you sign up for 40 standard images a month(one-year) plan, the first month will be a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

    If you cancel the during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

    For more information, please refer to Legal subscription terms | Adobe

    Hope this information helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    shanac42599091
    shanac42599091
    Participant
    May 28, 2018

    Hi,

    I am new to this and had the same question though I also want to know, what happens to any images I may have downloaded in that time if I cancel during "risk free" period?

    Cheers

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    May 28, 2018

    Hi Shana,

    If you cancel your Adobe Stock subscription during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded.

    Also, if you are downloading the images prior to cancelling, the images will always remain in your license history.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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