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eocintr
Participant
Apr 9, 2018 1:25 PM UTC
Answered

Free Trial cancellation - still charged

I cancelled my Adobe Stock subscription but I am still being charged. Is this an oversight on your part or is it deliberate?

I would like you to refund me and confirm that my cancellation has been accepted.

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Apr 9, 2018 5:35 PM UTC

    That's strange Eileen.

    I don't see that charge on your account. I would suggest you to Contact Customer Care​ to resolve/report this charge.

    View reply

    13 replies

    jdrechou
    Participant
    Jan 20, 2020 9:07 PM UTC

    Same thing is happening to me.

    I signed up for the trial and canceled immediately because the download link would not even work.

    Now I've been charged twice $60+

    This is ridiculous

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      WendellaBee
      WendellaBee
      Inspiring
      Jan 21, 2020 10:11 PM UTC

      Hi jrechou,

       

      I don't see an Adobe Stock subscription associated with the Adobe ID you are using here on the forums. However I do see that you have cancelled a Creative Cloud subscription recently. If your issue is regarding an Adobe Stock subscription then you'll need to contact customer dare for assistance:  https://helpx.adobe.com/contact.html

       

      EBQ

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      brydih39024128
      Participant
      Jan 20, 2019 11:46 PM UTC

      I'm having the exact same issue I cancelled last month thinking I'd forgotten to cancel before that and then just today I got charged again.

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        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        Jan 21, 2019 8:40 AM UTC

        brydih39024128  wrote

        I'm having the exact same issue I cancelled last month thinking I'd forgotten to cancel before that and then just today I got charged again.

        Well the correct answer is still exactly the same: Contact Customer Care

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        ABAMBO | Hard- and Software Engineer | Photographer
        indenial68
        Participant
        Jun 4, 2019 8:58 PM UTC

        Did you get anywhere with this, I cancelled after being on the trial for 3 days and they still charged me, I've had 3 very frustrating online chats, each lasting over half an hour, trying to get my money back - it seems impossible to talk to someone on the phone and the operators on the online chat just keep asking me the same questions and I'm getting nowhere

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        Sheena Kaul
        Sheena Kaul
        Legend
        Apr 9, 2018 3:19 PM UTC

        Hi Eileen,

        I apologize for the troubles that you've faced.

        I see that your Stock subscription is cancelled and the last charge on your card was on Mar 07 2018 for Adobe Export PDF.

        Regards,

        Sheena

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        eocintrAuthor
        Participant
        Apr 9, 2018 4:05 PM UTC

        No - the last charge on my card was March 21 2018 for Adobe Stock.

        Translate
        Sheena Kaul
        Sheena KaulCorrect answer
        Legend
        Apr 9, 2018 5:35 PM UTC

        That's strange Eileen.

        I don't see that charge on your account. I would suggest you to Contact Customer Care​ to resolve/report this charge.

        Translate
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