Participant

Answered

Free Trial cancellation - still charged

Forum|Forum|8 years ago
April 9, 2018
3 replies
14554 views

I cancelled my Adobe Stock subscription but I am still being charged. Is this an oversight on your part or is it deliberate?

I would like you to refund me and confirm that my cancellation has been accepted.

Account management

Correct answer Sheena Kaul

That's strange Eileen.

I don't see that charge on your account. I would suggest you to Contact Customer Care to resolve/report this charge.

J

jdrechou

Participant

Same thing is happening to me.

I signed up for the trial and canceled immediately because the download link would not even work.

Now I've been charged twice $60+

This is ridiculous

WendellaBee

Inspiring

Hi jrechou,

I don't see an Adobe Stock subscription associated with the Adobe ID you are using here on the forums. However I do see that you have cancelled a Creative Cloud subscription recently. If your issue is regarding an Adobe Stock subscription then you'll need to contact customer dare for assistance: https://helpx.adobe.com/contact.html

EBQ

B

brydih39024128

Participant

I'm having the exact same issue I cancelled last month thinking I'd forgotten to cancel before that and then just today I got charged again.

Abambo

Community Expert

brydih39024128 wrote
I'm having the exact same issue I cancelled last month thinking I'd forgotten to cancel before that and then just today I got charged again.

Well the correct answer is still exactly the same: Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer

I

indenial68

Participant

Did you get anywhere with this, I cancelled after being on the trial for 3 days and they still charged me, I've had 3 very frustrating online chats, each lasting over half an hour, trying to get my money back - it seems impossible to talk to someone on the phone and the operators on the online chat just keep asking me the same questions and I'm getting nowhere

Sheena Kaul

Legend

Hi Eileen,

I apologize for the troubles that you've faced.

I see that your Stock subscription is cancelled and the last charge on your card was on Mar 07 2018 for Adobe Export PDF.

Regards,

Sheena

E

eocintrAuthor

Participant

No - the last charge on my card was March 21 2018 for Adobe Stock.

Sheena KaulCorrect answer

Legend

That's strange Eileen.

I don't see that charge on your account. I would suggest you to Contact Customer Care to resolve/report this charge.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded