Free Trial cancellation - still charged

Forum|Forum|7 years ago
April 9, 2018
3 replies
14537 views

I cancelled my Adobe Stock subscription but I am still being charged. Is this an oversight on your part or is it deliberate?

I would like you to refund me and confirm that my cancellation has been accepted.

Account management

Correct answer Sheena Kaul

That's strange Eileen.

I don't see that charge on your account. I would suggest you to Contact Customer Care to resolve/report this charge.

J

jdrechou

Participant

Same thing is happening to me.

I signed up for the trial and canceled immediately because the download link would not even work.

Now I've been charged twice $60+

This is ridiculous

WendellaBee

Adobe Employee

Hi jrechou,

I don't see an Adobe Stock subscription associated with the Adobe ID you are using here on the forums. However I do see that you have cancelled a Creative Cloud subscription recently. If your issue is regarding an Adobe Stock subscription then you'll need to contact customer dare for assistance: https://helpx.adobe.com/contact.html

EBQ

B

brydih39024128

Participant

I'm having the exact same issue I cancelled last month thinking I'd forgotten to cancel before that and then just today I got charged again.

Abambo

Community Expert

brydih39024128 wrote
I'm having the exact same issue I cancelled last month thinking I'd forgotten to cancel before that and then just today I got charged again.

Well the correct answer is still exactly the same: Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer

I

indenial68

Participant

Did you get anywhere with this, I cancelled after being on the trial for 3 days and they still charged me, I've had 3 very frustrating online chats, each lasting over half an hour, trying to get my money back - it seems impossible to talk to someone on the phone and the operators on the online chat just keep asking me the same questions and I'm getting nowhere