Free trial cannot be cancelled - now monthly billing

Question

Hello, for a school project I tried using the Creative Cloud but immediately cancelled all trial subribtions within the mandatory time period (February). Now I've noticed, that I am paying for some sort of Stock Photo Package that I DID NOT order on purpose and also I have checked twice if all subscriptions are inactive. This was the case. Now it shows up in my account and I get billed for something that I didn't order and never needed in the first place.

This feels a lot like being scammed which I didn't expect from a company like Adobe.
Can please someone help to fix this.

Abambo · Answer

If you cancelled, you received an e-mail from Adobe for the successful cancel. You can use that email to show the Customer Service agent that you cancelled in time.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.

If in doubt, ask the forum.

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