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Beccamelia
Participating Frequently
Oct 28, 2018 2:04 AM UTC
Answered

"Free trial' is going to cost AUD $186.26 to cancel??

I signed up for a free trial of Adobe Stock, didn't find it that useful. I couldn't figure out how to cancel it, then we had a bereavement and I forgot about it, so ended up paying a month's subscription inadvertantly - never mind, my fault.  I just came back to have another try at cancelling and I now have to pay an AUD $186.26 cancellation fee? I had no idea I was getting myself into an annual contract, or that there would be a penalty for cancelling! I would never have signed up!

What on earth do I do?

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WendellaBee
WendellaBeeCorrect answer
Inspiring
Oct 29, 2018 3:03 PM UTC

Hello RS,

I reviewed your subscription using the Adobe ID that you are using on the forums. You started your 30 day trial of Adobe Stock on August 20th. Your subscription became a paid subscription after the 30 days past.

EBQ

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3 replies

WendellaBee
WendellaBeeCorrect answer
Inspiring
Oct 29, 2018 3:03 PM UTC

Hello RS,

I reviewed your subscription using the Adobe ID that you are using on the forums. You started your 30 day trial of Adobe Stock on August 20th. Your subscription became a paid subscription after the 30 days past.

EBQ

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BeccameliaAuthor
Participating Frequently
Oct 30, 2018 3:53 AM UTC

Yes - that's what I'm saying, I couldn't find a way to cancel, it rolled over into a subscription which I didn't want because I didn't find it useful. I would never have signed up for it if I knew there was a $186.26 cancellation fee

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twaritar3263062
twaritar3263062
Participating Frequently
Nov 12, 2018 5:34 PM UTC

Hi Rebecca,

Please reach out to our support team Support FAQ: How can I contact Adobe for support? for billing queries or refund related requests.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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