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Owen 01
Owen 01
Inspiring
December 24, 2023
Answered

Free with Trial

  • December 24, 2023
  • 3 replies
  • 3124 views

Before I started a free trial with Adobe Stock, I created a library where almost all of the 20 assets I stored said "Free with Trial." So I started the free trial assuming I would get these assets. Then I downloaded one asset and it deducted 8 of my 10 credits rather than giving it to me "Free with Trial." How do I get these assets "Free with Trial"?

 

 

    This topic has been closed for replies.
    Correct answer Abambo
    quote

    Then I downloaded one asset and it deducted 8 of my 10 credits rather than giving it to me "Free with Trial." How do I get these assets "Free with Trial"?

     

    By @Owen 01

    Free with trial means that you get 10 free credits, and you pay the asset with those free credits. You probably used up your credits with an HD video.

    The free trial is a standard subscription, working as a standard subscription with the exception that you do not pay the first month, and you can cancel anytime without a fee during the trial.

    3 replies

    R
    Rachel379523378s3r
    Participant
    June 10, 2024

    This is super misleading. You shouldn't be charged for a free trial until after the trial period is completed. I was charged $54 just as soon as I opted to "trial" the added features. You can not get through to anyone in customer support only robots to lead you in a circle of helpless answers. This is a scam!!  Shame on Adobe!!!!

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    June 10, 2024

    What added feature? This forum is about Adobe stock. You seem to have taken a subscription of Lightroom on your phone. You can take the free trial only once per major version if I'm correct. 

     

    You will need to contact Adobe costomer care for any help on that.

     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

    For support via Twitter:
    https://twitter.com/AdobeCare

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

    Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
    If in doubt, ask the forum.

    ABAMBO | Hard- and Software Engineer | Photographer
    Owen 01
    Owen 01Author
    Inspiring
    December 28, 2023

    Thank you to those folks who explaied how the Adobe Stock system works. Nonetheless, I was not given what was promised to me. Is this false advertising?

     

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    December 28, 2023

    What did you license for 8 credits? Was it a standard license?

    Jill C., Forum Volunteer
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    December 31, 2023
    quote

    What did you license for 8 credits? Was it a standard license?


    By @Jill_C

    A video! With the 10 credits per month, you get one HD video for free! And two additional standard assets. OP just thought that he could get the whole database for free…

    ABAMBO | Hard- and Software Engineer | Photographer
      Abambo
      Community Expert
      AbamboCommunity ExpertCorrect answer
      Community Expert
      December 24, 2023
      quote

      Then I downloaded one asset and it deducted 8 of my 10 credits rather than giving it to me "Free with Trial." How do I get these assets "Free with Trial"?

       

      By @Owen 01

      Free with trial means that you get 10 free credits, and you pay the asset with those free credits. You probably used up your credits with an HD video.

      The free trial is a standard subscription, working as a standard subscription with the exception that you do not pay the first month, and you can cancel anytime without a fee during the trial.

      ABAMBO | Hard- and Software Engineer | Photographer
        Owen 01
        Owen 01Author
        Inspiring
        December 25, 2023

        Thanks, Abambo. I do understand the credit and assets system, as well as the first month free. What I do not understand is the loss of the series of assets that were promised to be "Free with Trial."

        Jill_C
        Community Expert
        Jill_CCommunity Expert
        Community Expert
        December 25, 2023

        Virtually every image in the database displays the message "free with trial" which is the way that Adobe advertises their most popular subscription model of 10 images per month. However the free trial program is still good for only 10 "standard license" images. 

        Jill C., Forum Volunteer
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