Participant

Answered

Get a refund for accidental purchase

I accidentally purchased a premium item because I thought that I was going to be asked for my payment information before the command was validated.

How can I get a refund?

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Participating Frequently

Hi Gary,

Sorry to hear that.

Unfortunately, premium assets or any other on-demand purchases are not refundable.

You may contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Participating Frequently

Hi Gary,

Sorry to hear that.

Unfortunately, premium assets or any other on-demand purchases are not refundable.

You may contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Participant

Thank you, I already contacted the support and found an agreement with them.

Regards,

Gary

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Participating Frequently

Gary,

Great to hear that the issue has been resolved. Let us know in case of any further questions.

Regards

Twarita

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