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Participant
September 26, 2024
Question

Get refund or not?

  • September 26, 2024
  • 3 replies
  • 201 views

Hi, i start adobe on 11/9/24, i start trial on two plan to see which one suit my need. unfortunately, the adobe cant be used. Each time i open the apps its restart because low memory (nothing i can do with it). 19/9/24 they charged me the subscription fee.

I need help,

1. If i cancel the plan today, (not 14days yet) will i confirm get refund? Because the cancellation page its seem like, my plan can be use until 19/10 even i cancel my plan and i will not get refund, so im so afraid to proceed with the cancellation. 
2. If i not getting refund, can i change both plan into one same plan (different one for mobile) because its so expensive for me to pay for something that i cant use and also both plan mostly same apps (only some different)

3. Already chat with live agent, they say i cant get refund for active plan? What that mean? 

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3 replies

Participating Frequently
September 26, 2024

Hey @siti_fatimah_0967 - you posted your message on the Adobe Stock forum, but there is no Adobe Stock subscription linked to the account you are using on forums.

Abambo
Community Expert
Community Expert
September 26, 2024

OK, your picture looks like a plan bought on the Apple store. Apple makes there the conditions and you will need to contact Apple in that case. Apple won't refund, indeed, the plan. They will let continue the subscription until the end of the plan's month.

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
September 26, 2024

I assume you have taken your plan with Adobe, not via a store on your mobile device. If you are still in the 14 days, you can cancel and you get a refund. You will need to cancel each of the plans, to cancel both, as they are separate plans and not linked together. 

 

You can also recontact chat, I suppose there was a misunderstanding. Plans cancelled during the first 14 days of the subscription start can be cancelled with a refund. Eventually ask to get a supervisor. 

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer