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michaelj70508135
Participant
May 5, 2020
Answered

Getting error 503 from stock.adobe.com

  • May 5, 2020
  • 7 replies
  • 2388 views

Any solution? I'm in the middle of a project. 

    This topic has been closed for replies.
    Correct answer darrenrapley

    For us its working again. Hope its working again for all of you. 🙂

     


    Me too. Thanks!

    7 replies

    IDNHAB
    IDNHAB
    Known Participant
    May 5, 2020

    Site works but submissions still do not "IMG_2746.JPG had upload errors."

     

    Edit: Uploads seem to work but... "Not all of your images could be submitted for moderation."

    .

    Blubben och Blubbianerna!
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    May 5, 2020

    Contributor site is different from the stock site. Problems with one may but need not reflect on the other.

    ABAMBO | Hard- and Software Engineer | Photographer
      AgenceKIOU
      AgenceKIOU
      Participating Frequently
      May 5, 2020

      Same problem but it came back on in France. However I got an error when trying to buy an image. The payement went through and I recieved the invoice by email but the download didn't start and I've got no way of getting the full version without paying again.

      AgenceKIOU
      AgenceKIOU
      Participating Frequently
      May 5, 2020

      Telephone support non-existant - on hold for an hour ! Support Chat was of no help either. Just told me that I needed to try in a couple of hours and all should be well!

       

      The image I bought this morning still not available for download and doesn't show up in my list of licences. However, I've still got an invoice!! Suppose I'll have to buy it again and try and get a refund.

       

       

      AgenceKIOU
      AgenceKIOU
      Participating Frequently
      May 5, 2020

      New download and payment went through without a problem, so Stock must be working again.

       

      Just need to sort out a refund now ! Grrr !

      D
      darrenrapley
      Participant
      May 5, 2020

      After 50 minutes on the useless chat system, I got a phone number and called their tech team. They are aware of this problem and are getting it fixed at the moment. Bit rubbish, but the chat person said it was a problem with my Adobe Stock subscription which was wrong. Good luck all.

        NKMB Holding
        NKMB Holding
        Participant
        May 5, 2020

        Communication & understanding is not their best service. 😉  Lets hope they solve it quickly, now we have to take a break untill Adobe fixed it. Nothing to do with the subscription as many have the issue.

         

          NKMB Holding
          NKMB Holding
          Participant
          May 5, 2020

          For us its working again. Hope its working again for all of you. 🙂

           

            H
            hopeful_adventures5E8D
            Participant
            May 5, 2020

            Same problem here. Search engine is also not working

            M
            mozZz
            Participant
            May 5, 2020

            Same here : 

            INTERNAL_SERVER_ERROR
            IDNHAB
            IDNHAB
            Known Participant
            May 5, 2020

            Yepp same here 

            {"error":{"code":500,"application_code":"INTERNAL_SERVER_ERROR","x_request_id":"adf4bc3f-d2a4-496f-a41f-142fea16ed66"}}
            Blubben och Blubbianerna!
              D
              darrenrapley
              Participant
              May 5, 2020

              I am waiting on the chat but keep being passed around pointless automated chat robots

                Abambo
                Community Expert
                AbamboCommunity Expert
                Community Expert
                May 5, 2020

                Type agent for getting a human.

                ABAMBO | Hard- and Software Engineer | Photographer
                D
                darrenrapley
                Participant
                May 5, 2020

                Me too. Anyone got any news? Thanks

                  G
                  Ginilodewijks
                  Participant
                  May 5, 2020

                  I'm having the same problem. Error 503.

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