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christianl17840928
Participant
February 11, 2018
Answered

Give me my money back

  • February 11, 2018
  • 2 replies
  • 610 views

So, a couple months back, i tried a free month of 10 free pictures, but when i wanted to cancel that subscription, as i didn't want to pay for this, I didn't have the option to do so. Then for the last couple of weeks, i've been getting emails about my payment failing, which is because i didn't have money on my account at the time. And while this was going on, i still couldn't cancel my subscription. Then today, 275 dkk was taken from my account, which I didn't want and tried several times to cancel, they still took the money. Then when i actually canceled now, it said it would take another 1375 dkk, which doesn't make any sense on earth to why it would do that. So what i'm getting at, is I want my 275 dkk back, and i won't be charged for a mistake made by your site.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Christian,

    I apologize for the troubles that you've faced with our Stock service and Adobe website.

    Since you were unable to cancel the subscription before the month end, it started charging you and as you confirmed that there was no balance in your account the charges did not go through and were left pending. Once the amount was available, all the pending charges went through (275 dkk) and it started showing you the cancellation fee for 1375dkk.

    I would advise you to Contact Customer Care for the cancellation and refund requests.

    Please see Contact Support FAQ: Unable to reach support through the "Contact US" link in case you're unable to reach a support agent.

    Let me know if you face any other issues.

    Regards,

    Sheena

    2 replies

    D
    David28728833aneg
    Participant
    March 6, 2023

    This is a company of scammers, it happened to me , I will complain to Google and Microsoft about their deeds

     

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    March 6, 2023

    Honestly, what have Google and Microsoft to do with Adobe?

     

    If you have a problem with your account or payment or subscription that you cannot solve on your own at https://account.adobe.com/plans, then please contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
    Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

    For support via Twitter:
    https://twitter.com/AdobeCare

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



    Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


    If in doubt, ask the forum.

    ABAMBO | Hard- and Software Engineer | Photographer
    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    February 12, 2018

    Hi Christian,

    I apologize for the troubles that you've faced with our Stock service and Adobe website.

    Since you were unable to cancel the subscription before the month end, it started charging you and as you confirmed that there was no balance in your account the charges did not go through and were left pending. Once the amount was available, all the pending charges went through (275 dkk) and it started showing you the cancellation fee for 1375dkk.

    I would advise you to Contact Customer Care for the cancellation and refund requests.

    Please see Contact Support FAQ: Unable to reach support through the "Contact US" link in case you're unable to reach a support agent.

    Let me know if you face any other issues.

    Regards,

    Sheena

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