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C
clarkdeal
Participant
October 7, 2022
Question

Going crazy with Adobe Stock video file and the checkered background.

  • October 7, 2022
  • 4 replies
  • 192 views

File # 464288251

 

This file doesn't have layers or an alpha channel, so I don't see how I would remove the checkered background. Make sense? 

This topic has been closed for replies.

4 replies

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
October 10, 2022

@clarkdeal You've already contacted me privately about this file and the file is being reviewed by our content team. Customer care will be contacting you to help resolve the issue.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 8, 2022

    @Contributor1 

    ABAMBO | Hard- and Software Engineer | Photographer
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 8, 2022

    Moved to the Stock forum.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    October 7, 2022

    It does say: transparant background.

    Try Screen blending mode.

    C
    clarkdealAuthor
    Participant
    October 7, 2022

    Tried every blending mode... I just don't think it's possible with H264.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 8, 2022

    You should probably contact customer care for a refund. I don't think, that this asset and similars, should be part of the stock collection. Sometimes, the alpha chanel is clipped behind the initial video, but in that case, the transparent background should be black.

     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
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    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

    ABAMBO | Hard- and Software Engineer | Photographer
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