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Participant
Aug 3, 2024 5:42 PM UTC
Question

Got baited with a 7-day trail for Adobe Photoshop and got a adobe stock membership trojan!!Adobe WTF

Dear Adobe Team,

I make it brief, due me seeing countless of people experiencing a very similar problem!

 

I tested a 7day trial adobe suite (photoshop, indesign, illustrator) and canceled it the next day. Got a canceled subscription email, so I thought I'm done.

 

Over the last two months I got two bill NOTIFICATIONS on my paypal account, but the link always lead to an error and there was no bill in the history. Further I checked if there was a collection procedure, nope!
Not sure, if this was an error from Paypal, but now the entries appeared.

 

First this is very malicious business practice and the Europe Union has clear rules about smuggling a subscription into another subscription! I never intended nor did use "whatever that Adobe stock service is".

 

Please return the payments (two times 29,99€), and void those ~150€ whatever-due to membership terms-payment. I don't want any trouble, I never ever expected Adobe doing something that shady!

 

If I don't get a reply in two day, I will flag those outgoing payments and be done with.

Support is aweful, no US or GERMAN Support chat available after 18pm and no email address to write too, only a bot that never answers my question, this is really a poor excuse for support (Adobe is a company operating worldwide not a local grocery store)

 

Sincerely D.

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2 replies

Jill_C
Community Expert
Community Expert
Aug 3, 2024 6:34 PM UTC

When you encounter the chat bot, type "Agent" to be connected to a real live customer support person. You may be able to negotiate a refund of the Adobe Stock subscription, particularly if you never even used it.

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Jill C., Forum Volunteer
Participant
Aug 4, 2024 11:14 AM UTC

Thanks, keyword "Agent" makes it better, but the bot is all over the place and tried to sell me new abos and change my mail address.

 

I will try Monday again.

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