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Participant
March 16, 2020
Answered

Hacked account, intruder ordered Transaction via PayPal

  • March 16, 2020
  • 1 reply
  • 448 views

Hello,

I've been charged with a monthly fee for Adobe Stock subscribtion, that I discovered inside my PayPal account. 

I never subscribed for this, this transaction was not done by me, and I never used the service itself, short of creating Adobe ID.

I never received any emails or notifications on my PayPal app. Can somebody please explain, if it is not my stolen Adobe ID (I changed the password as soon as I discovered this transaction), what are other options?

Thank you

Anna

This topic has been closed for replies.
Correct answer WendellaBee

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
March 16, 2020

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

VashnevaAuthor
Participant
March 19, 2020

Thank you very much

Anna