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T
techiemamma
Participant
June 5, 2018
Answered

Have 85 available images but can't download one

  • June 5, 2018
  • 1 reply
  • 292 views

My account says I have 85 images available but when I try to download one it says my billing is not up to date. I cancelled my service because there were too many but I still want to use the ones that I had accumulated. Please help.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Cousett,

    The Adobe Stock subscription in your account is active but because the payment has not been received for the same the unused licenses are not showing up in your account.

    Once the payment is received, the licenses would be available to use.

    Regards,

    Sheena

    1 reply

    twaritar3263062
    twaritar3263062
    Participating Frequently
    June 5, 2018

    Hi Cousett,

    Sorry to hear that.

    I have checked your account and noticed that your Adobe Stock subscription has been suspended and that is the reason you are unable to use your remaining assets.

    Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    T
    techiemammaAuthor
    Participant
    June 5, 2018

    So does that mean that I can not use the 85 images I have? Is there a way that I can just get those 85 images?

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    June 6, 2018

    Hi Cousett,

    The Adobe Stock subscription in your account is active but because the payment has not been received for the same the unused licenses are not showing up in your account.

    Once the payment is received, the licenses would be available to use.

    Regards,

    Sheena

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