HD videos not downloading

Question

Hi All, 
I have an Adobe Stock 25 Credits a Month plan and I'm supposed to get 3 HD videos a month along with it.  However, Downloading videos is not functioning.  I'm running a Macbook Pro 2019, 16-in,  OS 12.4, and it doesn't matter whether i use Chrome or Safari.  I've done all the troubleshooting - empty cache, delete cookies, history, etc.  logged out and back in.   Clicking a video does not give me an option to chose credits to license, and if I try to clike "BUY" i get the same error (see attached pic).  Adobe customer care has been useless over the past 72 hours.  Anyone else having this issue or have a work-around?  Thanks so much!

Abambo · Answer

You did not state in which sense Adobe Customer Care has been useless, but the correct answer for this is: Please contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

But may be @WendellaBee has more information for you, respectively, she can look into your case and see what went wrong during your customer service contact.

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