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josé maríag33212635
josé maríag33212635
Participant
June 11, 2018
Answered

He cancelado mi suscripción y no puedo acceder a los créditos que me quedan, casi 100. ¿Qué puedo hacer?

  • June 11, 2018
  • 3 replies
  • 532 views

Hola. He cancelado mi suscripción pero aún dispongo de casi 100 créditos sin utilizar. Hoy he intentado bajar una imagen y mi cuenta aparece bloqueada. ¿Cómo puedo usar los créditos que me quedan? Me parece un robo que se queden con algo que he pagado. ¿Qué puedo hacer?

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Jose,

    Sorry to hear that.

    I checked your account and noticed that your Adobe Stock subscription has been suspended and that is the reason you are unable to access the remaining assets.

    Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    If you still face troubles, feel free to update this thread.

    Regards,

    Twarita

    3 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    November 9, 2023

    I'm locking this 2018 discussion.

    ABAMBO | Hard- and Software Engineer | Photographer
    A
    Alejandra27833813xc6z
    Participant
    November 8, 2023

    Hola, por favor me puedes pasar algun correo donde yo también pueda pedir la cancelación de mi suscripción,  no se donde cancelarla y tampoco hay forma de encontrar correos o telefonos

     

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    November 8, 2023

    Here's the Help page 

    https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

    Jill C., Forum Volunteer
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    June 11, 2018

    Hi Jose,

    Sorry to hear that.

    I checked your account and noticed that your Adobe Stock subscription has been suspended and that is the reason you are unable to access the remaining assets.

    Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    If you still face troubles, feel free to update this thread.

    Regards,

    Twarita

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