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Participant
Sep 22, 2026 2:32 PM UTC
Answered

Hello! I accidentally downloaded this image, image ID: #1431685843, can I please get the credits refunded? The image will not be used anywhere. Thank you !

 I accidentally downloaded this image, image ID: #1431685843, can I please get the credits refunded? The image will not be used anywhere.

    yamato713108855
    yamato713108855Correct answer
    Community Expert
    Sep 22, 2026 4:03 PM UTC

    We do not accept returns for assets purchased by mistake.
    Credits will only be refunded if there is a problem with the asset.

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    Sep 24, 2026 12:29 AM UTC

    I always download the Preview first to be certain that’s the asset I want. 

    Adobe Stock doesn’t give back credits for mistaken downloads. Sorry. 

     

     

     

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    Nancy O'Shea— Product User & Community Expert
    yamato713108855
    Community Expert
    yamato713108855Community ExpertCorrect answer
    Community Expert
    Sep 22, 2026 4:03 PM UTC

    We do not accept returns for assets purchased by mistake.
    Credits will only be refunded if there is a problem with the asset.

    Translate