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Asiza
Participant
June 6, 2023
Answered

Help!!!

  • June 6, 2023
  • 2 replies
  • 202 views

My credit card is being charged DKK275 per month for Adobe Stock (sinnce oktober 5th 2022) but it shows no reciepts or signs on my acount? I have checked whether I accidently have used another Adobe account, but my credit card is not connected to any other account. Cant you please explain or contact me ASAP

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Correct answer Liza5C0C

Hello @Asiza, It appears that you subscribed to Adobe Stock 10-asset plan in Jule 2021, that's the reason you are seeing monhly charges. If you wish to cancel the subscription, please follow the instructions: https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html , or contact Adobe customer care by beginning a secure chat session at https://helpx.adobe.com/support.html

2 replies

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Liza5C0CCorrect answer
Participating Frequently
June 6, 2023

Hello @Asiza, It appears that you subscribed to Adobe Stock 10-asset plan in Jule 2021, that's the reason you are seeing monhly charges. If you wish to cancel the subscription, please follow the instructions: https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html , or contact Adobe customer care by beginning a secure chat session at https://helpx.adobe.com/support.html

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    June 6, 2023

    This is a volunteer forum, and Adobe employees do not regularly visit. Please direct your question to Adobe Customer Service using the Contact Us or Chat box icon at the bottom of this page.

    https://helpx.adobe.com/support.html 

    Jill C., Forum Volunteer
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