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Dendy21960572utct
Participant
March 21, 2024
해결됨

HELP. I accidentally purchase a premium image that is worth of 750CREDITS!

  • March 21, 2024
  • 1 답변
  • 318 조회

Hi


Im at my wit's end here. I accidentally purchased a premium image too fast until to noticed that the price is 750CREDITS!

Is it possible to refund this? I tried to contact the customer call and only to find out that they could refund me 30 credits.  😞

 

Can anyone know how I can do a refund completely for this? Saw multiple threads about this. However, the Customer Service that attends me seems kinda apathetic. He just said, "I can understand- but we cant do anything about it." 


Honestly, quite disappointed with the answer the agent provided.  Considering Adobe is a MNC company 😞

 

The problem stock image #756456771

이 주제는 답변이 닫혔습니다.
최고의 답변: Abambo

MNC company? 

 

May I remind you, that you expressly agreed on the purchase, as for items like this, a confirmation is asked. So you can't pretend that it was surprising that the asset costs a lot of credits. 

 

Now the only way I know to get a refund for this is to contact customer service and negotiate your way out. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

1 답변

Abambo
Community Expert
AbamboCommunity Expert답변
Community Expert
March 21, 2024

MNC company? 

 

May I remind you, that you expressly agreed on the purchase, as for items like this, a confirmation is asked. So you can't pretend that it was surprising that the asset costs a lot of credits. 

 

Now the only way I know to get a refund for this is to contact customer service and negotiate your way out. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
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