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paolol77331605
paolol77331605
Participant
Jan 15, 2019 2:18 AM UTC
Answered

help to unsubscribe adobe stock!!!

Hi there,

i subscribed a 30 days free trial membership of the app Adobe Stock in the Creative Cloud.

After a few days of tests now I want to unsubcribe this service before the trial period ends but i cannot find the voice of my panel where i can do it. Basically i cannot see the product 'Stock' inside 'My Plans' that im supposed to delete or unsubcribe from.

https://helpx.adobe.com/it/stock/kb/cancel-membership-subscription-stock.html

Can you please support me and give me the detailed instructions how i can get unsubscribed from Adobe Stock?

Best regards

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      Sheena Kaul
      Sheena KaulCorrect answer
      Legend
      Jan 16, 2019 10:57 AM UTC

      Thanks for your check Twarita.

      Can you confirm me that i dont have to follow other procedures to unsubscribe and will not receive any automatic charge from Adobe?

      Paolo


      Hi there,

      I've checked the account again and the order# ADB049524007IT  is closed and not being processed any further.

      Regards,

      Sheena

      View reply

      13 replies

      twaritar3263062
      twaritar3263062
      Participating Frequently
      Jan 15, 2019 11:38 AM UTC

      Hi Paolo,

      Sorry to hear that you are facing issues.

      I have checked your account details under the Adobe ID shared in the forums.and was unable to locate any subscriptions. Have you perhaps taken another trial with a different Adobe ID?  Please provide the order number so we can have this checked.

      Regards,

      Twarita

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      paolol77331605
      paolol77331605Author
      Participant
      Jan 15, 2019 2:04 PM UTC

      Hi Twarita,

      thanks for your kind reply.

      Actually the order number is ADB049524007IT and should be under the other my Adobe ID ending with <removed by moderator>

      Can you please check it and let me know the procedure or unseubscribe me?

      Paolo

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      twaritar3263062
      twaritar3263062
      Participating Frequently
      Jan 15, 2019 5:34 PM UTC

      Paolo,

      I have checked your account details with the order number ADB049524007IT and noticed that your Adobe Stock subscription has been cancelled.

      Please let me know if you require any further assistance.

      Regards,

      Twarita

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