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November 12, 2018
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Hi I cannot cancel my plan.what should I do?

  • November 12, 2018
  • 1 reply
  • 242 views

I can only view invoice,but not change plan,what should I do?

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Zhengran,

    Sorry to hear that.

    I have checked your account details and noticed that you have signed up for Adobe Stock 10 images a month(one-year) plan on 12 of September 2018. The subscription has been suspended and that is the reason you are unable to self-cancel your subscription.

    Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    November 12, 2018

    Hi Zhengran,

    Sorry to hear that.

    I have checked your account details and noticed that you have signed up for Adobe Stock 10 images a month(one-year) plan on 12 of September 2018. The subscription has been suspended and that is the reason you are unable to self-cancel your subscription.

    Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita