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wills58517530
Participant
Mar 22, 2020 5:26 AM UTC
Answered

Hidden Charges

I had a free month of Adobe Stock, which I went to cancel, but was given extra free months as an incentive to continue. I accepted the extra free stuff but now when I cancel it has charged me for a month AND is charging me a CRAZY early cancellation fee!

 

This is extremely unfair and utterly terrible behaviour! These charges should not apply to those who only utilise the free membership! How can I undo these charges?

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    Abambo
    AbamboCorrect answer
    Community Expert
    Mar 23, 2020 3:18 PM UTC

    Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

     

    I don't know what exactly you have subscribed, but offering extra free months normally comes at a price of a paid subscription.

     

    Contact Adobe customer care and negotiate your way out!

    ABAMBO | Hard- and Software Engineer | Photographer
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    1 reply

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    Mar 23, 2020 3:18 PM UTC

    Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

     

    I don't know what exactly you have subscribed, but offering extra free months normally comes at a price of a paid subscription.

     

    Contact Adobe customer care and negotiate your way out!

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    ABAMBO | Hard- and Software Engineer | Photographer
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