Skip to main content
W
wills58517530
Participant
March 22, 2020
Answered

Hidden Charges

  • March 22, 2020
  • 1 reply
  • 401 views

I had a free month of Adobe Stock, which I went to cancel, but was given extra free months as an incentive to continue. I accepted the extra free stuff but now when I cancel it has charged me for a month AND is charging me a CRAZY early cancellation fee!

 

This is extremely unfair and utterly terrible behaviour! These charges should not apply to those who only utilise the free membership! How can I undo these charges?

    This topic has been closed for replies.
    Correct answer Abambo

    Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

     

    I don't know what exactly you have subscribed, but offering extra free months normally comes at a price of a paid subscription.

     

    Contact Adobe customer care and negotiate your way out!

    1 reply

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    March 23, 2020

    Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

     

    I don't know what exactly you have subscribed, but offering extra free months normally comes at a price of a paid subscription.

     

    Contact Adobe customer care and negotiate your way out!

    ABAMBO | Hard- and Software Engineer | Photographer
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices