Horrible and Unknowledge Support

I just spent nearly 2 hours on the phone with five different people from India - whom I could hardly understand and each had their own uneducated answers to why my account was messed up.

My team and I, as of today, couldn't download images even though we have a rotating monthly plan. We have plenty of credits available. I thought there was a problem with the account and called customer "service". The first person I spoke to was nice and we did a screen share. I could see him clicking all over the screen and he eventually called a "floor supervisor" over. Neither of them could figure it out and had to transfer me to someone else - disconnecting me, by accident of course.

I had to call again and spoke to a third person who told me I'm not using the filters and I have to open a tray that doesn't automatically open in order to select my plan. My response was, "Why, as of today, do I have open a tray - that defaults closed by the way - every time I do a search to select my plan when you already know which plan I'm on when logging in? I've been a subscriber for several years and have never had to open a tray to select my plan. If that's a requirement now, why doesn't the tray default open... alerting me to the requirement." I requested someone with more technical knowledge after he told me it was always a requirement. To which my response was, "That's a lie. Why would I be calling you today if that were true." He transferred me and again, I was disconnected.

My third call to customer "service" I didn't even bother talking to that person and instantly asked to speak to someone I could file a complaint with. He said, "I'm the floor supervisor". I couldn't help myself and laughed out loud because he thought that would impress me - after three phone calls and now speaking with three different phone reps and two different floor supervisors.

I've now spent two hours on something that obviously needs to be corrected by Adobe. Why would a company blame the customer for something that's obviously wrong with their website? Why on earth would any company make searching their content less helpful? Why on earth would a company make dealing with their "support" reps so infuriating? Why would a company as large and well known as Adobe build a website that's less than intuitive - or much less helpful? I guess Adobe is so big now they don't have to care about their customers and are ok with letting them have bad experiences using their products and services. Good for you Adobe.