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November 10, 2018
Answered

how can i cancel ADB045350039HK order~

  • November 10, 2018
  • 1 reply
  • 226 views

how can i cancel ADB045350039HK  order~ 

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi there,

    I see you have an Adobe account under the same ID as with forums.

    I have checked the order no and noticed that you have purchased an on-demand asset. On-demand assets are non-refundable.

    Please reach out to our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    November 12, 2018

    Hi there,

    I see you have an Adobe account under the same ID as with forums.

    I have checked the order no and noticed that you have purchased an on-demand asset. On-demand assets are non-refundable.

    Please reach out to our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita