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mariak66601432
Participant
March 12, 2018
Answered

How can I cancel Adobe stock

  • March 12, 2018
  • 1 reply
  • 791 views

Hello,

i would like to cancell adobe annual stock subscription.

i don’t know how it has activated, I am not using it and money were taken from my card. I want to cancell it immediately

thank you

    This topic has been closed for replies.
    Correct answer twaritar3263062

    right now i was trying to cancel my subscription and it's asked to pay

    146,36 euro for it. How is it possible? it was not announced before, when i

    have subscribed by accident!

    2018-03-15 12:31 GMT+01:00 Maria Khagur <mariakhagur@ied.edu>:

    Hello,

    I have already paid this month for adobe stock, even though i was not

    using it, how can i cancel subscription immediately ?

    >

    2018-03-12 21:10 GMT+01:00 twaritar3263062 <forums_noreply@adobe.com>:

    >> How can I cancel Adobe stock created by twaritar3263062

    >> <https://forums.adobe.com/people/twaritar3263062> in Adobe Stock - View

    >> the full discussion <https://forums.adobe.com/message/10237928#10237928>

    >>


    Maria,

    I can see a payment has been done for the Stock subscription today and that is the reason now you are able to see the cancel option. Although, if you wish to cancel the Stock subscription under the individual account, you may follow the steps as given in the help document: Cancel your Adobe Stock membership

    And the charge (146,36 euro) you have mentioned above, is the cancellation fee. According to the Stock terms and conditions, if you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

    For more information, you may refer to Legal subscription terms | Adobe

    Also, if you are looking to cancel the Stock subscription which belongs to your enterprise ID, you need to contact your team's admin.

    Feel free to update this thread in case you have any additional questions.

    Regards

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    March 12, 2018

    Hi Maria,

    We apologize for the inconvenience caused to you.

    I just went through your account details and noticed that you have Stock 10 images per month(one-year) plan which was purchased on 12th December 2017, however, there seems to be a payment issue on your account and that is the reason you are unable to get the cancel option.

    Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    If you face difficulties reaching support through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    M
    mariak66601432Author
    Participant
    March 12, 2018

    But I have an enterprise ID that supposed to be paid by my university IED

    in Milan

    2018-03-12 19:59 GMT+01:00 twaritar3263062 <forums_noreply@adobe.com>:

    How can I cancel Adobe stock created by twaritar3263062

    <https://forums.adobe.com/people/twaritar3263062> in Adobe Stock - View

    the full discussion <https://forums.adobe.com/message/10237757#10237757>

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    March 12, 2018

    Maria,

    I would request you to reach out to support team as they will be able to pull up more information from your account and will assist you accordingly. Please find the link to the support shared in my above post.

    Regards

    Twarita

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