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Participant
Jan 4, 2020 10:38 AM UTC
Answered

How do I cancel my Adobe Stock subscription it keeps on charging me

I recently used the 4 out of 10 FREE Adobe Stock photos but found out that I'm being charged for Adobe Stock subscription (per month). And there is no helpful articles online on how to cancel it. I checked the manage plan to see if there is a cancel button but it does not exist. I would like to cancel my Adobe Stock Subscription but not my Adobe CC subscription. I am using the student promo under my schools authorization. Please help me I am getting frustrated 😞 

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Abambo
AbamboCorrect answer
Community Expert
Jan 6, 2020 9:09 PM UTC

I recently used the 4 out of 10 FREE Adobe Stock photos but found out that I'm being charged for Adobe Stock subscription (per month).

 

The 10 images free is for the first month. Afterwards you will be charged monthly as you took an annual subscription of 10 images per month, first month free.

 

If the subscription has beedn taken through the school, you need to contact the schools helpdesk. In other cases or when the school helpdesk is not responsive, you should contact customer care to see how to solve your problem: Contact Customer Care 

ABAMBO | Hard- and Software Engineer | Photographer

2 replies

Participant
Feb 16, 2020 12:50 PM UTC

and how do they cancel after 12 months

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Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
Jan 6, 2020 9:09 PM UTC

I recently used the 4 out of 10 FREE Adobe Stock photos but found out that I'm being charged for Adobe Stock subscription (per month).

 

The 10 images free is for the first month. Afterwards you will be charged monthly as you took an annual subscription of 10 images per month, first month free.

 

If the subscription has beedn taken through the school, you need to contact the schools helpdesk. In other cases or when the school helpdesk is not responsive, you should contact customer care to see how to solve your problem: Contact Customer Care 

Translate
ABAMBO | Hard- and Software Engineer | Photographer