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Tavigil
Participant
April 10, 2026
Answered

How do I change my email address if my email provider stopped working and now I can't see the confirmation code?

  • April 10, 2026
  • 1 reply
  • 34 views

I once registered an account with Adobe Stock Contributor as a seller. But about a year ago, the company that operated this email service simply shut it down, and now I can't access my email. As a result, I can't use my account on other computers because I need to enter a verification code sent to my email. To add an additional email address, I have to enter this code again. Is there a way to resolve this issue? Is there a way to resolve the issue privately, providing all the necessary proof? Or is it possible to receive this verification code on my phone instead of by email?

    Correct answer Nancy OShea

    Change primary email address for your main Adobe Account.

    https://helpx.adobe.com/account/individual/manage-your-account/change-primary-email-adobe-account.html

    https://account.adobe.com/profile

     

    Alternatively, create a new account with new permanent email address and new password.

     

    Hope that helps.

     

     

    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    April 13, 2026

    Change primary email address for your main Adobe Account.

    https://helpx.adobe.com/account/individual/manage-your-account/change-primary-email-adobe-account.html

    https://account.adobe.com/profile

     

    Alternatively, create a new account with new permanent email address and new password.

     

    Hope that helps.

     

     

    Nancy O'Shea— Product User & Community Expert