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J
johdoo
Participating Frequently
September 3, 2020
Answered

how do I complain about a stock item I downloaded but was not fit for purpose?

  • September 3, 2020
  • 2 replies
  • 392 views

I downloaded (and used a stock credit) for an InDesign template which - unfortunately - is not fit for purpose (badly laid out and poorly executed... I could have done better myself). I'm not using the template but have 'spent' a credit to find out it is worthless... any help appreciated.

This topic has been closed for replies.
Correct answer Abambo

Please post the asset number of the template and wait until a friendly Adobe employee jumps in and grants you a replacement credit. Alternatively you can also contact customer support: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

2 replies

B
Brooks26907301lx6b
Participant
November 1, 2022

Adobe stock file # 289095662 is not correct. I downloaded it and its a completely unrelated vector file. I just want the one that is shown in the preview. 

 

[moderator corrected the link]

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 2, 2022

If the preview is wrong, the asset will be deleted and you will need to chose a different asset. There is no possibility to get the asset matched to the preview. @Contributor1 will check the item and if confirmed, will grant you a replacement credit.

ABAMBO | Hard- and Software Engineer | Photographer
C
Community Manager
Contributor1Community Manager
Community Manager
November 2, 2022

Hello Brooks26907301lx6b, I've verified the issue and it looks like you've already been granted a replacement credit. I'll send the asset to the content team for review. The asset will likely be removed as it appears the contributor packaged the wrong preview in the zip file. Thank you for the report and sorry for the problem with the asset.

 

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
September 3, 2020

Please post the asset number of the template and wait until a friendly Adobe employee jumps in and grants you a replacement credit. Alternatively you can also contact customer support: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer
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