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WOOLARDHOME
Participant
Mar 27, 2018 3:23 PM UTC
Answered

How do i found out who in my team has activated Adobe Stock.

Everyone who is in my Creative Cloud team received this email from Adobe today. As Admin is there a way of finding out in the Admin Console who activate this?

Thanks in advance.

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 28, 2018 12:59 PM UTC

    Hi Kevin,

    I checked your teams account details and the licenses assigned on it and nowhere can I locate any instance of the trial Stock plan being signed up for.

    I would request you to ask any of your member on the team who has received this message to login to stock.adobe.com using their Adobe ID and see if they are able to see the 10 free licenses available to use.

    Note: Do not click on any promo offer for any plan to sign up.

    Let me know the results!

    Regards,

    Sheena

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    3 replies

    Sheena Kaul
    Sheena Kaul
    Legend
    Mar 27, 2018 4:09 PM UTC

    Hi Kevin,

    I understand that you're trying to figure out the source for these emails sent out to the members on your Creative Cloud for teams account.

    This email is sent only when the Stock plan has been added onto the existing Creative Cloud plan and currently it is on the trial period for which you aren't being charged.

    The trial plan can only be subscribed by the admin (primary or secondary) on the teams account. You can find the details about the admins on the account from the admin console.

    Regards,

    Sheena

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    WOOLARDHOMEAuthor
    Participant
    Mar 28, 2018 11:02 AM UTC

    We currently have 2 admins on the team, neither of whom has activated Adobe Stock to my knowledge.

    Is there a way I can find this info out within the User groups in the Admin panel?

    Or has it been a fake email?

    Thanks

    Kevin

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 28, 2018 12:59 PM UTC

    Hi Kevin,

    I checked your teams account details and the licenses assigned on it and nowhere can I locate any instance of the trial Stock plan being signed up for.

    I would request you to ask any of your member on the team who has received this message to login to stock.adobe.com using their Adobe ID and see if they are able to see the 10 free licenses available to use.

    Note: Do not click on any promo offer for any plan to sign up.

    Let me know the results!

    Regards,

    Sheena

    Translate
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