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omnius42
Known Participant
Jul 20, 2015 11:17 PM UTC
Answered

how do I unlicense something that I purchased accidentally?

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

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    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Dec 16, 2019 10:11 PM UTC

    Hi K.,

    Apologies, I only now saw your post. I don't see a record of you contacting customer care under the Adobe ID you are using here on the forums. I'm sorry you had a poor experience if you decide to renew your Adobe Stock subscription by the 19th, thirty days from when you closed your most recent subscription, I can assist you with receiving a replacent for the accidental licenses.

     

    EBQ

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    Susan14671220
    Inspiring
    Sep 8, 2015 8:48 PM UTC

    Bev...you seem to be the go-to person!  I've been trying to figure out how to move PREVIEW images to my library without licensing.  Just want to create some ideas that I MAY purchase later.  I have licensed and downloaded several images I do want, but there are 3 that I did not want - #78596435, #70534518, and #54756168.  I would appreciate credit for these. there are other images I want with this month's subscription.  Thanks.

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    Beverley Gray
    Beverley Gray
    Inspiring
    Sep 9, 2015 1:49 PM UTC

    Hi cindal

    I have added 3 license credits to your account.  Please delete the incorrect ones.

    The following doc explains how you can save previews to your library - Using Adobe Stock

    Kind regards

    Bev

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    yoryanipena
    yoryanipena
    Participant
    Sep 9, 2015 7:26 PM UTC

    Bev, I am having the same issue. I never meant to license ID #29035574 . May this please be reversed? Thank you in advance

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    ga013-FOX
    Participant
    Aug 11, 2015 6:02 PM UTC

    I'm having an Licensing issue with the Stock images as well. When the drop down menu doesn't open up properly to save the image to a Library, it for whatever reason makes the image Licensed. Since this happens randomly, I am not able to recreate it for the Tech to view when they have access to my computer. I've lost out on 2 out of 10 Licenses. The two instances happened on two different days and I don't notice it happening until after the image gets accidentally Licensed and the number of Licenses I have left goes down.

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    Beverley Gray
    Beverley Gray
    Inspiring
    Aug 7, 2015 2:34 PM UTC

    Hi there

    I've added a license credit to your account to replace the duplicate image ordered in error.

    Kind regards

    Bev

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      omnius42Author
      Known Participant
      Aug 8, 2015 10:56 PM UTC

      Thank you very much Bev.

      Can I offer a suggestion that it shouldn't be quite so easy to license an image.  When I made the mistakes, I was trying to determine how much licensing the image would cost (since it wasn't displayed).  I now realize that it just deducted the image from my "allotment" for the month, but frankly it wasn't obvious that I was making an irrevocable decision.

      Thanks again!

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        Beverley Gray
        Beverley Gray
        Inspiring
        Aug 10, 2015 7:52 AM UTC

        Thanks for your feedback omnius42 - I'll pass this on to the product team.

        Kind regards

        Bev

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