Participant

Answered

How do you actually 'claim' the free 10 images that they advertise?

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Recently received a free 10 stock images for your creative cloud team. GREAT! I say. No purchase required they say. GREAT! I try and go buy an image, and it costs $9.99. How do you actually redeemed the "Get 10 free Adobe Stock images for your team" offer?

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AbamboCorrect answer

Community Expert

Locked! The initial question from 2015 is outdated. The correct answer at that time describes a procedure that is no more available today.

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Correct answer

Community Expert

Locked! The initial question from 2015 is outdated. The correct answer at that time describes a procedure that is no more available today.

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ABAMBO | Hard- and Software Engineer | Photographer

F

francois35195072vjev

Participant

Adobe is capitalizing on misdirection. Nothing is truly free with them.

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Abambo

Community Expert

Adobe is capitalizing on misdirection. Nothing is truly free with them.

By @francois35195072vjev

That is bluntly wrong.

In addition, there are tons of free pictures for you to licence. Those are truly free!

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ABAMBO | Hard- and Software Engineer | Photographer

F

francois35195072vjev

Participant

I'm having the same problem. I'm trying to get my 6 free videos ,however it keeps directing me to pick up a subscription.

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Jill_C

Community Expert

It's best to start a new post rather than resurrect one that is several years old. Is it possible that you engaged in the Free Trial subscription using a different email account than you use to logon to Adobe Stock?

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Jill C., Forum Volunteer

A

Amālija

Participant

I have the same problem.

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twaritar3263062

Participating Frequently

Amalija,

Can you please elaborate on your issue so that we can assist you further?

Regards

Twarita

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A

Amālija

Participant

Hi!

I have the same problem or misunderstanding as it its described in the original question - Adobe Stock provides 10 free Stock Photos, but only when you register with your bank account, which I find wrong and misleading.

Actually you don't have to do anything for me - as I plan to buy stock photos somewhere else or continue using royalty free photos. Sorry for bothering.

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alexanderp50785409

Participant

Hi I just subscribed for a annual plan for adobe cc bundle and it comes with a 10 free stock photos but i can't seem to find it and it keeps telling me to purchase a plan per month.

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Beverley Gray

Inspiring

Hi Alexander

I see that you have signed up for the 10 images/month plan, where the first month is free.

Subscription terms available here: Legal subscription terms | Adobe

Let us know if you have further questions.

Thanks

Bev

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bradr13796760

Participant

I don't have a credit card to sign up for free video clips...How can I download them?

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tomass3241105

Participating Frequently

A couple of months ago we received this offer (10 free images) as part of our creative suite. I checked it out and signed-up, but left those free images on our account to use when we needed an image. Nothing there now!

Should we assume the offer was lost because we didn't need an image when we received it?

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Sheena Kaul

Legend

Hi Tomas,

I checked your account and do see that you received 10 free standard images on 6/1/2017 which were valid only for a year, therefore, these licenses expired on 7/1/2017.

Let me know if you have any further queries.

Regards,

Sheena

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tomass3241105

Participating Frequently

Thanks for your answer. Not sure i understand the dates you mention in combination with the 'valid for a year' .

Must say we feel slightly cheated either way as we never used any of the 10 images Adobe offered us. As i understand now that Adobe sells picture licenses that expire it seems to be a very risky solution to any small to medium sized business.

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rays73054177

Participant

THIS IS A SCAM - coming from ADOBE - it is nothing less than disgraceful - I have spent well over the cost of buying thse images elsewhere in order to use the 10 images, but it is a run around that one would expect from a FLY BY NIGHT Operator - this is the sig of a company in Desperate need of a cash grab. SHAME ON YOU ADOBE - this is FRAUD

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Josh_Wallace

Participant

This is such a scam. I thought I had just signed up for a free month and got 10 "free images" Several months later ai realise Adobe have been charging me A$35.99 per month and now to cancel my "free month" I have to pay them another A$88!!

I'm normally very aware of these kind of "get something free but actually if you forget to unsubscribe in time we'll charge you a shitload" scams but Adobe have been quite stealthy with this one.

Very unimpressed!

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WendellaBee

Inspiring

Hi Josh,

I do understand the concern here and we are working on improving the messaging for customers that sign up for first month free. I also see that you used your subscription for three months after signing up.

EBQ

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Josh_Wallace

Participant

I didn't touch it at all after I downloaded the initial free 10 images but just this week I realised Adobe have been charging me A$35.99 per month for 5 months! And the insult to injury is I now have to pay pay A$88 to cancel it after never actually officially choosing to start it!!

So I am just now claiming the additional 60 "free" images that my awesome subscription has entitled me to before I do cancel it.

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