How does one report bad assets?

Forum|Forum|1 year ago
November 24, 2024
3 replies
163 views

I have licensed several images that say they are vector, but after wasting a credit on said "vector" image it turns out to be a low quality raster image layer in an .ai file format; no vector data/paths at all. e.g.: Image 94992748 . How can I report this and recoup this credit, if possible? I have searched for a place to do this, but a solution is not forthcoming.

Thanks in advance for any asisstance.

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C

Contributor1

Community Manager

Hi @Stew Art, I checked vector 94992748 and was seeing the vector paths, I've added a credit back to your account as it didn't appear to meet your quality expectations. Thank you for the report and sorry for the problem with the vector.