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Participant
July 1, 2020
Answered

How long does Stock take to approve access request?

  • July 1, 2020
  • 2 replies
  • 1004 views

Hi, my CC plan doesn't include Stock. However, when I selected a free Stock InDesign template to download, a popup appeared saying I need to make an access request. I made the request but am now wondering roughly how long the process takes, or if I would even be granted at all. Screenshot attached, any help is appreciated. 

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Correct answer WendellaBee

Hi joshuadxlee,

The request you sent went to the organization that holds your account, your university. The administrator would need to approve your request. Since the asset is a free template, if you have not received approval, you can create a personal account on the Adobe Stock site and download the template that way.

 

To create a personal Adobe ID, please sign out of the Adobe Stock site and clear your browser history. Return to https://stock.adobe.com, click "Sign in" and click "Create an account". You can then use your personal email address to set up a personal account.

 

2 replies

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
July 22, 2020

Hi joshuadxlee,

The request you sent went to the organization that holds your account, your university. The administrator would need to approve your request. Since the asset is a free template, if you have not received approval, you can create a personal account on the Adobe Stock site and download the template that way.

 

To create a personal Adobe ID, please sign out of the Adobe Stock site and clear your browser history. Return to https://stock.adobe.com, click "Sign in" and click "Create an account". You can then use your personal email address to set up a personal account.

 

WendellaBee
Adobe Employee
Adobe Employee
July 21, 2020

Hi joshuadxlee,

I am looking into the issue and will update this thread when I have more information.