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Barnabás29294355uj25
Participant
April 21, 2023
Answered

How much money do I need on my card for a free trial

  • April 21, 2023
  • 3 replies
  • 1242 views

Hello,

I tried to sign up for a free trial, but Adobe wouldn't accept my Card.

I am using a virtual card, could that be the reason why they did not accept it?

Could that be the reason, that I do not have enough money on my account and they charge some money in order to verify if the card is legit?

This topic has been closed for replies.
Correct answer WendellaBee

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

3 replies

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
April 26, 2023

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
April 21, 2023

I suppose that's possible; many transactions verify that it's a valid card before allowing you to proceed. It's also possible that Adobe does not accept virtual cards for recurring monthly subscription payments. I did find an old post here in the Forums to that effect, but couldn't find anything more recent:

https://community.adobe.com/t5/download-install-discussions/buy-using-virtual-credit-card/td-p/10620592

Jill C., Forum Volunteer
Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 21, 2023

My virtual card is a standard credit card, but is not delivered as a physical plastic. I have several subscriptions with that card.

ABAMBO | Hard- and Software Engineer | Photographer
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    April 21, 2023

    If they charge, they charge normally $1 and refund or cancel immediately. Any card should be good, however, you need to be in a country, where you can take a subscription and the country of your card needs to correspond to your country.

    ABAMBO | Hard- and Software Engineer | Photographer
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