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waynep38822969
Participant
May 12, 2018 5:46 AM UTC
Answered

how to cancel my order?

You certainly do not make it easy to cancel an order. I signed up for a free trial of adobe stock and now want to cancel it, so how do I do that? There are no options on my account page to cancel. In fact the free trial does not even show up. Here are my order details;

Order details:
Order #ADB029911004NZ
Order Date: 25 April 2018

Please cancel this.

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    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    May 14, 2018 6:21 AM UTC

    Hi there

    It appears that you have more than one Adobe ID account.

    Please sign out from your Adobe account and sign in using the Adobe ID (email) that you used when you signed up for the trial. You will then be able to cancel your subscription.

    Cancel your Adobe Stock membership

    Kind regards

    Bev

    View reply

    1 reply

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    May 14, 2018 6:21 AM UTC

    Hi there

    It appears that you have more than one Adobe ID account.

    Please sign out from your Adobe account and sign in using the Adobe ID (email) that you used when you signed up for the trial. You will then be able to cancel your subscription.

    Cancel your Adobe Stock membership

    Kind regards

    Bev

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