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Erik27619432b06w
Participant
January 12, 2023
Question

How to end a subscription i cant use or see that i am paying for

  • January 12, 2023
  • 1 reply
  • 273 views
For the past two months, I have paid for a subscription that I cannot use or cancel. 
It's really stressing me out as money is being withdrawn from my bank account and 
I can't do anything about it. I have also looked on Adobe how you are asked to cancel 
your subscription but this did not help me either. Is there any way to get this money 
refunded or at least cancel my subscription?
This topic has been closed for replies.

1 reply

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
January 12, 2023

Hi @Erik27619432b06w,

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Ask them to check under your name and not your email address. I suspect that you may have mistyped your email address when setting up the subscription. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

E
Erik27619432b06wAuthor
Participant
March 10, 2023

hello, thank you for trying to help. but what you have written is not possible to do. I am still paying, and neither can I end this payment or get anything out of the subscription I supposedly am paying for.

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
March 10, 2023

I don't see that you've contacted customer care. Please provide a case number.

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