Skip to main content
Dec 14, 2025 9:53 PM UTC
Question

How to get a refund for a accidental purchase

How can you get a hold of a customer representative. I made an accidental purchase for a stock image that I thought it was 5.00USD it was a 200.00USD. I did not want a premium subscription. I only use this for a school project. I was trying to complete.

2 replies

Abambo
Community Expert
Community Expert
Dec 16, 2025 4:31 PM UTC

BTW: for any asset that costs more than one credit, you need to confirm the licensing. So you did license and confirm the buy despite the high price tag. You didn't buy a premium subscription, but a premium asset.

Translate
ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
Dec 14, 2025 11:21 PM UTC

If you post the asset number of the accidentally licensed asset here, we may be able to get an Adobe rep to look into it.

Translate
Jill C., Forum Volunteer