Question

How to get a refund for a accidental purchase

Forum|Forum|5 months ago
December 14, 2025
2 replies
118 views

How can you get a hold of a customer representative. I made an accidental purchase for a stock image that I thought it was 5.00USD it was a 200.00USD. I did not want a premium subscription. I only use this for a school project. I was trying to complete.

Licensing Regret
Account management
Troubleshooting

Abambo

Community Expert

BTW: for any asset that costs more than one credit, you need to confirm the licensing. So you did license and confirm the buy despite the high price tag. You didn't buy a premium subscription, but a premium asset.

ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Community Expert

If you post the asset number of the accidentally licensed asset here, we may be able to get an Adobe rep to look into it.

Jill C., Forum Volunteer

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