If you cancel during the first 14 days of your paid subscription, you get automatically a refund. Refunds are processed manually, so please allow 5 working days for getting those processed. If after those 5 working days (Saturdays and Sundays are not working days) you did not get refunded, you may contact Adobe customer service to check the status of your refund. Please add to the 5 days any days your bank normally needs to process incoming funds. If you do not know that processing time, add 3 days. That should be enough for your bank. Refunds are done to the account you used for the payment (credit card, PayPal, …).
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)
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